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Lotions & oils

Frequently Asked Questions

How do I choose the right shampoo for my hair type and scalp needs?

Look for shampoo labels that match your specific needs:

  • Volumizing for fine or limp hair

  • Moisturizing for dry or damaged hair

  • Sulfate-free for sensitive scalps 

  • Anti-dandruff for flaky or itchy scalps 

You’ll find a full selection at Pavilions for all hair types and concerns.

What’s the difference between conditioner types?

Daily conditioners help hydrate and detangle your hair, making them perfect for everyday use. Deep conditioners offer extra repair for damaged or color-treated hair. These richer formulas are packed with nourishing ingredients that restore moisture, strengthen strands, and improve overall hair health. Look for conditioners that contain:

  • Shea butter for deep hydration

  • Keratin to strengthen and smooth

  • Argan oil for shine and softness 

  • Panthenol (Provitamin B5) to boost elasticity

  • Hydrolyzed proteins to repair damage

If your hair needs more intensive care, these rich formulas are a great choice. Shop conditioners for all hair types at Pavilions today!

How often should I wash my hair?

Everyone’s hair is different, but most people do well shampooing every two to three days. Washing too often can strip natural oils and lead to dryness or breakage, especially if you have curly or coarse hair. If your scalp feels oily or you sweat a lot, you might shampoo more often; if your hair is dry, you can stretch washes to once a week. Always focus shampoo on your scalp and conditioner on the ends.

When should I use dandruff shampoo?

You should start using dandruff shampoo as soon as you notice common symptoms like flakes, persistent itching, or dryness on your scalp. Initially, it's generally recommended to start using the shampoo 2-3 times a week to actively treat the condition. Tip: Once your scalp symptoms improve and you feel better, you can switch to using the dandruff shampoo once a week to help prevent dandruff from returning.

Which ingredients help fight acne in skincare products? 

Look for salicylic acid, benzoyl peroxide, or niacinamide. Start with low amounts to avoid skin irritation. You can find acne-fighting products at Pavilions. 

If your acne persists or worsens, consider reaching out to a dermatologist for personalized advice and treatment options.

How do I use cleansers, moisturizers, scrubs, creams and serums?

Start with a cleanser to wash away dirt and oil. Follow with a serum to target concerns like fine lines or dryness. Then apply a moisturizer to lock in hydration; use a thicker cream at night or on very dry areas. Use a scrub 1–3 times a week to exfoliate and remove dead skin cells without irritating your skin.

Explore the full selection of skin care products in-store, online or in the app today.

Which deodorant is best for sensitive skin?

Choose aluminum-free and fragrance-free deodorants. Look for “hypoallergenic” labels and skip alcohol-based formulas to avoid irritation. Shop the full selection at Pavilions.

What’s the difference between body wash and bar soap? 

Body wash is usually more moisturizing and gentler on sensitive skin. Bar soap can give a deeper clean but may be harsher. Pick what works best for your skin type and avoid strong ingredients if your skin is dry or sensitive. Shop the full selection at Pavilions.

What’s the difference between chemical and mineral sunscreens?

Chemical sunscreens absorb UV rays and convert them to heat. They're lightweight and invisible but may irritate sensitive skin. Mineral sunscreens reflect UV rays on the skin’s surface, work instantly, and are gentler for sensitive or acne-prone skin, though they can leave a white residue. Shop the full selection at Pavilions.

What are the benefits of using natural or organic skincare products?

Natural skincare uses plant-based ingredients like coconut oil and aloe vera to hydrate and soothe without harsh chemicals. These products often skip irritants like parabens and synthetic fragrances, making them gentler for sensitive skin and more eco-friendly. Many brands also focus on eco-friendly practices and clear ingredient labels, so you know exactly what you’re putting on your skin.

Explore the full selection of skin care products in-store, online or in the app today. 

What’s the difference between a serum and a moisturizer?

Serums deliver concentrated ingredients like vitamin C or hyaluronic acid deep into the skin to treat issues like spots or fine lines. Moisturizers seal in hydration and strengthen the skin’s barrier. Apply serum first, then moisturizer to lock in benefits.

For more personalized advice, please follow up with your healthcare provider.