Frequently Asked Questions

How does it work?

Sign up for one of our Unlimited Delivery Subscription Service plans and we’ll waive the delivery fee on any order over $30 for the selected duration. You can choose a monthly plan for $14.99 or an annual plan for $99. (The annual plan averages out to just $8.25/month.) When you’re shopping online, just choose delivery and at checkout, you’ll see the delivery fee has been waived. This offer does not apply to Rush Delivery orders through Instacart.

How do I change my subscription?

You can change your subscription plan any time by signing into your account and selecting “Delivery Subscription” in the left column navigation. Changes will go into effect at the start of the next plan period. This includes cancelation of a plan, change to the plan duration and updates to the credit card being charged.

How do I cancel my subscription?

Sign into your account and select Delivery Subscription in the left column navigation. Under the Subscription Summary box at the top of the page, click on “Cancel Plan” and follow the instructions.

If you cancel within the first 2 weeks of your subscription plan and you do not use the service, your subscription fee will be fully refunded. 

If you cancel after the first 2 weeks of your subscription plan or if you use the subscription during those first 2 weeks, your subscription fee will not be refunded.

In either case, after cancelling, you will be able to use the service through the original plan end date. 

If I cancel my subscription, will I get a refund?

If you cancel within the first 2 weeks of your subscription plan and you do not use the service, your subscription fee will be fully refunded. 

If you cancel after the first 2 weeks of your subscription plan or if you use the subscription during those first 2 weeks, your subscription fee will not be refunded.

In either case, after canceling, you will be able to use the service through the original plan end date.

If I don’t use the service? Can I get my money back?

If you don’t use the service and cancel within the first 2 weeks of your subscription plan, your subscription fee will be refunded. If you cancel after the first 2 weeks, your subscription fee will not be refunded.

In either case, after canceling, you will be able to use the service through the original plan end date. 

How do I change the credit card associated with my subscription?

Sign into your account and select Delivery Subscription in the left column navigation. Under the Subscription Summary box at the top of the page, you’ll see a section titled “Payment Method.” Click on the “Update”  button and follow the instructions. 

Does this Unlimited Delivery subscription apply to Instacart orders?

No, our Unlimited Delivery Subscription Plan does not apply to orders placed through Instacart.

Can I get Unlimited Delivery where I live?

Our Unlimited Delivery Subscription Services are currently only available in select locations. Check back again as we have plans to roll it out to new markets soon!